Frequently Asked Questions
Here are some of the most common questions we receive. If you can't find the answer you're looking for, please don't hesitate to contact us at support@goobsy.com.
Q: Where do you ship?
A: We're excited to offer worldwide shipping! We ship to most countries across the globe, including the USA (our domestic market), Canada, Mexico, all of Europe (including the UK), Australia, New Zealand, Japan, Singapore, and many more.
For detailed information on our shipping zones, rates, and estimated delivery times, please visit our Shipping Policy page.
Q: How long will my order take to arrive?
A: Order processing typically takes 1-5 business days before shipment. Once shipped, estimated delivery times vary by destination:
- USA: Approximately 7-15 business days.
- The Americas (excluding USA): Approximately 10-25 business days.
- Europe (including UK): Approximately 7-20 business days.
- APAC (Asia & Oceania): Approximately 10-25 business days.
Please note that these are estimated delivery times. While we strive for timely delivery, shipping times may vary due to factors outside our control, such as customs processing, carrier delays, and local holidays. You can find more details on our Shipping Policy page.
Q: Will I have to pay customs duties or taxes?
A: **Yes, for all international orders:** Your order may be subject to import duties, taxes, and customs fees (including VAT for some countries) levied by the destination country. These charges are **not included** in your order total or shipping cost. They are the **sole responsibility of the customer** and are typically collected by the shipping carrier upon delivery. We have no control over these charges and cannot predict what they may be. Please contact your local customs office for more information before placing your order. This is also detailed in our Shipping Policy.
Q: What is your return policy?
A: We offer a 14-calendar day return policy from the date of delivery. To be eligible for a return, items must be unused, in original packaging, and with tags attached. Certain items are non-returnable. For complete details on eligibility, our return process, and refunds, please review our comprehensive Refund Policy.
Q: How can I track my order?
A: Once your order has shipped, you will receive an email confirmation containing your tracking number(s). Please allow 1-2 business days for the tracking information to become active. You can track your order directly via the link provided in that email.
Q: What if my item arrives damaged or defective?
A: If you receive a damaged or defective item, please contact us immediately within 7 days of delivery at support@goobsy.com. Please include your order number and clear photos of the damage or defect. We will work swiftly to resolve the issue for you.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as PayPal, Shop Pay, and Google Pay for your convenience.
Q: Can I change or cancel my order?
A: We strive to process orders quickly, so changes or cancellations may not always be possible once an order is placed. If you need to modify or cancel your order, please contact us at support@goobsy.com as soon as possible. We will do our best to accommodate your request, but cannot guarantee it once processing has begun.
Q: Where are your products shipped from?
A: As a dropshipping store, we partner with various suppliers located internationally. Your order will be shipped directly from our supplier's warehouses located in different countries, primarily based in Asia, Europe, and the USA. This allows us to offer a wide range of unique products to our customers worldwide.