Frequently Asked Questions
Frequently Asked Questions
Here are some of the most common questions we receive. If you can't find the answer you're looking for, please don't hesitate to contact our team at contact@goobsy.com.
Q: Where is Goobsy based?
Goobsy is owned and operated by HUMAN IDEAS INC., a registered corporation based in Boca Raton, Florida, USA.
Q: Where do you ship?
We are excited to offer worldwide shipping! We ship to most countries across the globe, including the USA (our domestic market), Canada, Mexico, all of Europe (including the UK), Australia, New Zealand, Japan, Singapore, and many more.
Q: How much does shipping cost?
We offer simple flat-rate shipping based on your destination:
- United States: $4.00 Flat Rate
- Europe (including UK): $14.00 Flat Rate
- The Americas (excluding USA): $13.00 Flat Rate
- Asia & Oceania (APAC): $15.00 Flat Rate
Q: How long will my order take to arrive?
Order processing typically takes 1-5 business days before shipment. Once shipped, estimated delivery times vary by destination:
- USA: Approximately 7-15 business days.
- Europe (including UK): Approximately 7-20 business days.
- The Americas (excluding USA): Approximately 10-25 business days.
- APAC (Asia & Oceania): Approximately 10-25 business days.
Q: Will I have to pay customs duties or taxes?
For international orders outside the USA: Your order may be subject to import duties, taxes, and customs fees (including VAT) levied by the destination country. These charges are the sole responsibility of the customer and are typically collected by the shipping carrier upon delivery.
Q: What is your return policy?
We offer a 14-calendar day return policy from the date of delivery. To be eligible for a return, items must be unused, in original packaging, and with tags attached. To initiate a return, please contact us at contact@goobsy.com for authorization and instructions.
Q: Are there any restocking fees?
No. We do not charge any restocking fees ($0.00) for returned items.
Q: What if my item arrives damaged or defective?
Please contact us immediately within 7 days of delivery at contact@goobsy.com. Please include your order number and clear photos of the damage or defect so we can resolve the issue promptly.
Q: Where are your products shipped from?
To provide a diverse and unique collection, we fulfill orders from a network of international distribution centers. Depending on your location and the specific items in your order, your package may ship from our facilities in the USA, Europe, or Asia. This global fulfillment model allows us to offer competitive shipping rates to our customers worldwide.
Q: What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as PayPal, Shop Pay, and Google Pay for your convenience.
Q: Can I change or cancel my order?
We strive to process orders quickly, so changes or cancellations may not always be possible. If you need to modify your order, please contact us at contact@goobsy.com as soon as possible and we will do our best to accommodate you.
Q: How can I contact you?
For any further questions, you can reach our team at contact@goobsy.com or by phone at +1 212 920 1706. Our corporate mailing address is 21627 Altamira Ave, Boca Raton, FL, 33433.