Exercise Your Right of Withdrawal

Under EU consumer protection law (Directive 2011/83/EU, as amended by Directive 2023/2673),* you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving a reason.

Please complete the form below to submit your withdrawal request. We will send you a confirmation by email without undue delay.

Withdrawal Request Form

Full Name *

Email Address *

Order Number *

Item(s) to withdraw

Date goods received *

Reason for withdrawal (optional)

Submit withdrawal request

Note: Some products may be exempt from the right of withdrawal. Please refer to our Refund Policy for details.

What happens next

Once we receive your request, we will review it and be in touch to confirm whether your item(s) are eligible for return. If approved, you must ship your item(s) back within 14 days of our confirmation. Your refund will be processed within 14 days of us receiving your returned item(s) or proof of shipment, whichever comes first.

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* EU Directive 2011/83/EU (Consumer Rights Directive), as amended by Directive 2023/2673, applies only to consumers in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.